Enjoy Big Favorites
(and BIG Savings)
Mystery Cases are randomly packed with world-class wines. Choose a case of rich reds or refreshing whites ... or get the best of both worlds in an exciting mix.
Phone
Call for one-on-one advice and assistance toll-free at 1-888-268-3449.
Customer Service Hours:
Monday through Friday: 8am to 11pm (ET)
Saturday & Sunday: 8am to 8pm (ET)
Closed on Christmas Day & New Year's Day, all other holidays open.
E-mail customerservice@Mysterycasewine.com
You will receive a response within 24 hours.
Mailing Address
Mystery Wine Club
Attn: Customer Service
PO Box 116
Waco, TX 76703
- A collection of premium wines at HUGE discounts.
- All selections will be from top quality producers.
- All wine will be delivered directly to your door.
- Savings of 40% off normal price with every case.
- NO membership fees.
- NO obligation. Cancel at any time.
- Each bottle includes our Money-Back Guarantee.
QUICK LINKS: Shipment | Payment | Club Membership | Ordering
If your question is not addressed in an answer below, please contact us by phone toll-free at 1-888-268-3449, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern, or via e-mail to customerservice@Mysterycasewine.com.
Shipment
What states do you deliver to?
We currently deliver within the United States to the following locations: CO, CT, DC, FL, IA, ID, IL, LA, MA, MI, ND, NE, NH, NJ, NM, NV, NY, OR, VA, WA, WV and WY.
Why can't you ship wine to my state?
Since the sale and distribution of alcoholic beverages are in control of the individual states, we must abide by each state's law. We are constantly trying to offer our wines into new states. When a state comes available for shipping, we will immediately add it to the website. Check back often for your state's availability.
What if I cannot be home during normal business hours to receive my wine shipment?
Since the signature of an adult 21 or older is required by law to receive a wine package, many of our members have their wine shipments sent to their workplace. If you want to change your shipping address, please e-mail us via our secure form or call 1-888-268-3449, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern.
Can my order be delivered on a particular day or time?
Unfortunately we are unable to offer this service. However, you will receive a confirmation email when your order leaves our warehouse, allowing you to track your shipment.
Can I ship wine as a gift?
Yes, as long as the recipient is over 21 and resides in a state where we offer delivery. Just enter the recipient’s address as the delivery address when you place your order. If you would like to include a short gift message, please call us at 1-888-268-3449, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern and one of our customer service representatives will be happy to assist you.
Payment
What type of payment do you accept?
We accept payment via Visa, Mastercard, American Express and Discover.
How much do I pay for delivery?
Delivery is $19.99 for your first case (6 or 12 bottles) and $14.99 for any additional cases purchased within the same order.
When will my credit card be charged?
Your wine is reserved as soon as you confirm your order. Your credit card will then be charged while your shipment is being prepared for dispatch.
Club Membership
When will my next Mystery Case Club shipment arrive?
Each of your Mystery Club Shipments will be sent approximately every two months.
Is there a membership fee for the Mystery Case Club?
There is no membership fee. We offer a money-back guarantee on every bottle and if you are not completely satisfied, you can cancel at any time.
Why do I need to enroll?
This helps us plan our inventories and manage costs - and most importantly, this enables us to pass along these savings to you in the form of lower prices. You are in control of each purchase and your case is a guaranteed value. If you are not satisfied with your purchase, call us and we will refund any bottles that fail to delight.
If I like a wine I received in my club shipment, can I order more?
Absolutely - if the wine is still available. Because the majority of our wines come from small wineries, we have limited quantities and Mystery Case Club are "end-of-line" wines. Call us at 1-888-268-3449 and one of the customer service team will look into it and offer a suitable alternative if the wine you're after is no longer available.
What if I'm going to be on vacation when my next case is due to arrive?
If you know that you won't be available to receive your next Mystery Case Club shipment, please contact us and we'll be happy to delay your delivery until a more convenient time.
Ordering
How do you protect my information?
We use SSL—Secure Socket Layers—software, which is the safest way to send information over the internet. Additionally, your credit card information is encrypted and only the last 4 digits are displayed in the order confirmation.
What if I like the sound of the wines, but would rather remove the mystery?
You can visit www.laithwaiteswine.com where you'll find all our latest offers as well as a special Introductory offer to 4 Seasons Wine Club.
Where did you get my name?
Either from a past purchase you made through one of our wine clubs, including 4 Seasons, or possibly (as with any major direct mail business) from authorized suppliers of lists who follow strict consumer data protection protocol.
Why do you ask for an email address?
If you provide us with your email address, we'll be able to notify you before each shipment is sent.